Return & Refund Policy
At DIY Dynamic, we are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
Returns
Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be in their original packaging, unused, and in the same condition as when delivered.
- Proof of purchase, such as the order confirmation email or receipt, is required.
Non-Returnable Items
The following items are not eligible for returns:
- Perishable goods (e.g., food items).
- Custom-made or personalized products.
- Items marked as “Final Sale” or “Non-Returnable.”
- Intimate or sanitary products (e.g., undergarments).
How to Initiate a Return
- Contact Us: Email us at info@diydynamic.com or WhatsApp us at +92-312-4762230 with your order details and reason for the return.
- Approval: Once your request is approved, you will receive return shipping instructions.
- Ship the Item: Return the item using a trackable shipping method to ensure it reaches us safely.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
- For defective or incorrect items, we will cover the return shipping charges.
Refunds
Refund Eligibility
- Refunds are issued for returned items that meet the eligibility criteria.
- Items returned in damaged or used condition may not be eligible for a full refund.
Refund Process
- After receiving and inspecting the returned item, we will notify you of the refund approval or rejection.
- If approved, the refund will be processed to your original payment method within 5-10 business days.
Non-Refundable Items
- Shipping fees (unless the return is due to our error).
- Gift cards and promotional items.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@diydynamic.com.
Cancellations
- Orders can be canceled within 24 hours of placement if they haven’t been shipped.
- After shipment, cancellation requests will be treated as returns.
Contact Us
If you have any questions or need further assistance, feel free to reach out:
- Email: info@diydynamic.com
- WhatsApp: +92-312-4762230
We value your satisfaction and are here to assist you every step of the way!